Tuesday, October 28, 2014

Business As (Un) Usual

If you're ordering check supplies online, consider EGPChecks.com. They are awesome in my book.

A few weeks ago I needed a new binder for my business checks. First I tried the company where I bought the checks, and they had one for an exorbitant price, in my opinion. So I Googled the item number and found the identical item for about 1/4th the price at EGPChecks.com. Naturally I tried to order from them, but when the item came up in the shopping cart, the price was nearly double that on the listing I'd found. So I emailed the company about the discrepancy and included the link to that listing.

My first surprise was that 15 minutes later I had an email from the company. It was so fast I almost thought it was an autoresponder! The gentleman was very gracious, and explained that I'd  stumbled across an old web page that should have been deleted, but "we will of course honor the" lower price (all that and free one-day shipping!)

Amazed. I received that email just before closing on a Friday. They gave me two options: call them (or email them my number and they'd call me) and they would process the order manually, or if I didn't want to wait I could go ahead and order with my credit card and come Monday they would refund the difference back to my card -- which they did, and I had that confirmation before 10:00 a.m. on Monday morning. Definitely impressed!

If they give that kind of service to some random guy placing a tiny order on a Friday afternoon just before closing, I'm betting you'd be really happy with them with a real order and as a recurring client!

So if you're in the market for checks and related supplies, consider EGPChecks.com. I'm positive you'll be intensely happy with them.

Have an awesome day!

Kelvin